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AXA and HK Express Launch New Flight Delay Parametric Protection

More Travel Protection Products for Better Flexibility
Expanding into More Markets

AXA Hong Kong and Macau (AXA) and HK Express Airways (HK Express), with the support of AXA Partners, are pleased to announce the launch of complimentary flight delay parametric protection, eligible to HK Express customers who purchase U-First. This makes HK Express the first airline in Asia to offer parametric delay benefits. Following their exclusive partnership announcement earlier this year, AXA and HK Express have introduced a range of travel protection products to meet the diverse needs of travellers.

U-First has been providing priority check-in and express boarding, and now includes flight delay protection for eligible to travellers who have purchased U-First at least 48 hours prior to their scheduled departure. Without any prior registration required, the flight details of each eligible traveller will be automatically monitored in real time. If a flight is delayed by 90 minutes or more, travellers will receive a worldwide Airport VIP Lounge Pass (valid for six months) or receive a cash benefit of HKD80 (limited to bookings with first flight departing from Hong Kong).

Kenneth Lai

Chief General Insurance Officer, AXA Hong Kong and Macau

"As a trusted partner to our customers, AXA is committed to providing innovative protection solutions through cross-industry collaborations. Building on our partnership with HK Express, we are pleased to further strengthen our collaboration by introducing a new flight delay parametric protection product. This innovative solution features a simple, transparent, and efficient mechanism to meet customer needs. Looking ahead, we will continue to develop diverse protection solutions to comprehensively address our customers’ needs and provide a fast and convenient protection experience."

KK Ong

Commercial Director, HK Express

“As Hong Kong's only low-cost airline, we don’t just provide affordable fares, but also offer customers the flexibility to choose from various value-added products based on their travel needs, enhancing their overall experience, to ‘Live More’. Our strengthened collaboration with insurance giant AXA ensures that U-First customers are now protected against flight delays, reducing the hassle of unexpected hold-ups. With our current partnership protection products, including single-trip travel insurance, annual travel insurance, and personal accident insurance, we offer comprehensive coverage to ensure our travellers can enjoy their journeys worry-free and ‘Gotta Go’ any time!”

Adelane Mecellem

Regional CEO at AXA Partners

“We are proud of this new milestone in our collaboration with AXA and HK Express. This partnership showcases AXA Partners' advanced expertise in travel insurance, offering a new innovative solution to improve travellers' experience at every stage of their journey.”

Expanding Travel Protection Products to Mainland China and South Korea

Supported by AXA Partners, HK Express is also collaborating with other AXA entities in Asia to provide a comprehensive range of travel insurance solutions, expanding its offerings to different markets gradually. Currently, the coverage includes the Chinese Mainland and South Korea. Travellers in these markets can access insurance offers through HK Express's official WeChat mini-program and designated webpage to purchase single-trip insurance.

“SmartProtect Plus” Personal Accident Insurance

To celebrate the strengthened collaboration, AXA offers HK Express customers an exceptional discount on its personal accident insurance, “SmartProtect Plus”. Customers can enjoy a limited-time offer of 50% off the premium for life! With premium as low as HKD183 per year, equivalent to just HKD0.5 per day, this offer is valid until 30 April 2025, limited quotas on a first-come, first-served basis.