Partners with Prosper Health introducing "Greater Bay Area Cancer Medical Concierge Service Network"

AXA Hong Kong and Macau ("AXA") announces a partnership with Prosper Health, a member-centric health insurance service provider under New Frontier Group - one of China's leading integrated private healthcare service institutions, to launch premium cross-border medical support services for eligible AXA customers, to further strengthen the medical service network in the Greater Bay Area (GBA)¹.

The frequency of travel between mainland China and Hong Kong is increasing. As of 2023, approximately 500,000² Hong Kong residents regularly stay in Guangdong Province, according to the Census and Statistics Department, leading to a significant rise in the demand for cross-border medical services. Among various health risks, cancer remains the top health threat in Hong Kong, with 35,373 new cases³ reported in 2022, of which lung cancer and breast cancer rank as the top and second most common types⁴, respectively. These factors are making the demand for cross-border cancer medical service increasingly urgent.

AXA remains dedicated to offering customers optimal and convenient health support while continuously strengthening the GBA healthcare ecosystem. Addressing the growing demand for cross-border cancer management, AXA partners with Prosper Health and United Family Hospitals in Shenzhen and Guangzhou (also under New Frontier Group) in the first phase, where eligible AXA customers can access a one-stop "Greater Bay Area Cancer Medical Concierge Service Network" for lung and breast cancer treatment, including cashless arrangement for cross-border cancer treatment and support services by dedicated case managers.

United Family Hospitals in Shenzhen and Guangzhou are designated comprehensive hospitals operating in the GBA and officially included in the Measure of using Hong Kong registered drugs and medical devices used in Hong Kong public hospitals in Guangdong-Hong Kong-Macau Greater Bay Area (the Measure). The hospitals strictly follow policy requirements, respond to patient needs and introduce drugs and medical equipment registered in Hong Kong and Macau, to provide more comprehensive and effective innovative medical services. Additionally, United Family Hospitals have comprehensive integrated medical capabilities and state-of-the-art equipment. Their medical teams have consistently achieved high scores in JCI certification⁵, reflecting their excellence in medical quality, management, and service delivery.

AXA's Greater Bay Area Cancer Medical Concierge Service Network offers customers a dedicated case manager through Prosper Health for each customer. The teams of case managers is formed by seasoned healthcare professionals with extensive medical insurance expertise. By leveraging the specialised knowledge of medical teams and oncologists from both Hong Kong and mainland China, the dedicated case manager delivers tailored one-on-one services. These include the collection of medical records, assistance in obtaining second medical opinion, scheduling consultations and treatment appointments in mainland China, explanation of treatment plans, and facilitation of insurance pre-approval applications. The comprehensive approach ensures each customer receives the tailored support they require throughout their treatment journey.

In addition, customers can enjoy convenient point-to-point transportation services, including round-trip business vehicles from Hong Kong, Macau, and selected cities in the Greater Bay Area, to designated hospitals in mainland China. This alleviates travel burdens. If necessary, customers can stay at the treatment hospital before and after treatment and receive professional nursing care to ensure adequate rest during treatment period. A dedicated case manager will accompany the customer throughout the treatment process and provide necessary support and companionship.

AXA understands that it would be complex when navigating suitable healthcare. Therefore, AXA developed a trusted AXA Signature Network and cooperated with Prosper Health in last year, to improve cross-border medical service packages for AXA employee benefits insurance customers⁶, further expanding medical services to mainland hospital networks to 296 cities, including Beijing, Shanghai, and 9 GBA cities, such as Guangzhou, Shenzhen, and Foshan. This cooperation further demonstrates AXA's continuous efforts to enhance customer health protection. Looking ahead, we will continue to closely monitor market conditions and progressively expand and strengthen the GBA medical network, aiming to provide eligible customers with more dedicated medical services ranging from cancer screening to post-treatment care within the year.

For further details about AXA's Greater Bay Area Cancer Medical Concierge Service Network, please visit: www.axa.com.hk/en/greater-bay-area-cancer-medical-concierge-service-network