AXA Hong Kong launches additional coverage for COVID-19

Fighting against the virus with Hong Kong people   

In light of the ongoing spread of the Coronavirus Disease 2019 (COVID-19), AXA Hong Kong is now offering the

following enhanced coverage and services to its customers to give them a peace of mind.

New COVID-19 policy coverage and benefits, including:

• Newly added benefit – Coverage of teleconsultations ^[1]

For Employee Benefits customers, they can enjoy the newly added benefit on the coverage of teleconsultations under General Consultation and Specialist Consultation and receive the necessary medical care while staying home.

• Newly added benefit – Claims for the relevant fee of the COVID-19 admission screening test

If customers are admitted to private hospital that requires COVID-19 admission screening test, they can submit the claim for the relevant fee together with their in-patient hospital expenses benefits after discharging from hospital.

Other COVID-19 related policy coverage and its extension period, including:

• Additional daily hospital cash benefit of HKD700 up to 45 days for a confirmed case of COVID-19 infection without waiting period, from now until 30 September 2020.
• For Medical insurance or Employee Benefits customers

o     If they are suspected of contracting, or are confirmed to have contracted the COVID-19, they do not need to apply for pre-authorisation for hospital admission in Hong Kong, Macau and Mainland China and can also apply for any related claims.

o     If they are admitted to an isolation ward in a hospital in Hong Kong, Macau or Mainland China due to a suspected or confirmed case of COVID-19 infection, they are entitled to claim eligible medical expenses regardless of the type of hospital ward.

• For SmartTraveller Plus policyholders, if they decided to cancel their trip to anywhere in the world outside Hong Kong, they can apply for premium refund for the Single Trip SmartTraveller Plus policy purchased.

• Extension of the period of Digital Enrolment System to 30 September 2020

o     It covers Medical Protection, Cancer & Stroke Therapy, Long-term Care Cover and Term Plans, Precious Mom and Child Insurance as well as Qualifying Deferred Annuity Policies (QDAP) and the Voluntary Health Insurance Scheme (VHIS).

• Extension of the grace period of premium payment from 30 days to 90 days from the premium due date, for policy premium due on or before 31 August 2020.

• 24-hour customer service hotline (852) 2894 4701 for answering customer queries about the COVID-19

To know more about the COVID-19 policy coverage and services, please visit: https://www.axa.com.hk/en/axa-novel-coronavirus-outbreak

The above coverage is subject to the relevant terms and conditions. Coverage includes medical and travel insurance products purchased via HSBC and underwritten by AXA.