AXA launches “SmartHelper Plus”

Instant medical benefit with no excess Market leading coverage for helper replacement

AXA Hong Kong and Macau (AXA) today announced the launch of SmartHelper Plus, a comprehensive insurance plan that provides extensive support for domestic helpers.

The foreign domestic helper plan under SmartHelper Plus provides market leading coverage for helper replacement¹ due to reasons including the helper leaving without notice, early termination of an employment contract, or intentional malicious acts of the helper causing injury to your family. The plan also offers immediate medical benefit with no excess, covering clinical, surgical and dental expenses for accidents and illnesses, and even for cancer and critical illness. It also provides protection for financial loss due to fraud or dishonest acts of the insured helper up to HKD8,000, loans from employers to their helpers which cannot be repaid in the event of repatriation due to death or medical unfitness up to HKD10,000, as well as employees’ compensation up to HKD100,000,000.

Kenneth Lai

Chief General Insurance Officer, AXA Hong Kong and Macau

“We have observed the role of domestic helpers to Hong Kong families is increasing in importance. As a responsible insurer, we believe it is crucial for us to provide a domestic helper insurance plan that offers both comprehensive protection to the domestic helpers, and also peace of mind to our customers. From medical expenses to accident coverage and personal liability protection, we go above and beyond to provide support to employers, while ringfencing the welfare of domestic helpers as they take care of the families they work in. As the No. 1 General Insurer in Hong Kong, we will continue to develop innovative solutions, provide our customers with comprehensive products and protect what matters most to them.”

Beyond foreign domestic helpers, this new product also offers protection plans for local domestic helpers and postnatal care helpers, catering to the different needs of Hong Kong families at different life stages. Applications can be done online in just a few clicks and policies can be issued instantly. Insured policyholders can view their policies and easily submit claims through the Emma by AXA mobile app which streamlines the claims process and allows customers to get immediate support.

Customers will enjoy a perpetual 15% discount when applying the SmartHelper Plus Foreign Domestic Helper Comprehensive Plan online. They can secure the discount without having to wait for their contract to end². For more information, please visit: https://www.axa.com.hk/en/domestic-helper.

The above information is for reference only. For further details please refer to the product brochure and policy wording.

Remarks:

¹ This benefit does not apply during the first 3 months of employment or the period in which the employment agency changes the insured helper at no additional fee, whichever is longer; for helper leaving without notice, she/he must have worked with you for over 2 years; for early termination, it must have already occurred twice or more in a year.

² You can choose to effect the policy within 90 days from the date of application.