First global insurer in Hong Kong to collaborate with Prosper Health, providing seamless cross-border healthcare services

AXA Hong Kong and Macau (“AXA”) announced a partnership with Prosper Health, a health insurance service provider under the New Frontier Group, to advance the “Healthcare and Wellness Ecosystem” in both mainland China and Hong Kong. This partnership leverages Prosper Health's extensive medical network and exceptional healthcare services in mainland China, with the goal of enhancing cross-border medical services for AXA customers¹. Following the expansion of inaugural outpatient clinic services in mainland China last year, this collaboration underscores the shared commitment of both parties to deliver superior, customer-centric healthcare services that are of high quality and hassle-free. It also represents a significant milestone for AXA in expanding its healthcare network in mainland China.

Since the reopening of border between China and Hong Kong, there has been a substantial increase in demand for cross-border medical services between mainland China and Hong Kong, such as preventive health check-ups, primary outpatient care, and major surgeries. The trend of seeking affordable yet high-quality medical services across borders has become prominent. In response to these market dynamics, AXA has taken proactive steps to cater to the evolving demands. The collaboration with Prosper Health significantly strengthens AXA's hospital network in mainland China, enabling diverse cross-border medical services, spanning from outpatient and inpatient to specialised medical care, for Hong Kong residents who either work in or frequently travel to mainland China.

Through the robust medical network of Prosper Health, this collaboration will expand AXA's medical service network in mainland China to 296 cities, including major metropolises like Beijing and Shanghai, and nine cities in the Greater Bay Area, such as Guangzhou, Shenzhen, and Foshan. Adhering to ensuring high-quality services consistently, AXA and Prosper Health have meticulously selected around 1,350 Grade 3A hospitals from Prosper Health's extensive network. This selection includes majority of the mainland China's top 100 public hospitals², such as renowned institutions like Fudan University-affiliated Zhongshan Hospital, Huashan Hospital, Peking Union Medical College Hospital, and China-Japan Friendship Hospital. In addition, esteemed private medical facilities, such as United Family Healthcare, affiliated with the New Frontier Group, are also an integral part of this partnership. Customers can enjoy diversified and professional medical services in these reputable and high-quality hospital networks.

Eligible AXA customers¹ can benefit from direct billing services within Prosper Health's extensive medical network. This streamlines the payment process during hospitalisation, eliminating the need for upfront deposits and on-the-spot payments upon discharge. This seamless approach ensures that customers receive timely and uninterrupted medical services when needed. Additionally, customers can access 24/7 support through a dedicated hotline in both Chinese and English. A dedicated case management team, formed by experienced healthcare professionals and seasoned customer service personnel with over ten years of experience, is on hand to provide personalised services, from hospital referrals and appointments, personal health profile setup and analysis, medication consultations, companion services in public hospitals, to post-surgery follow-up visits, and more. This end-to-end approach offers a personalised healthcare experience, creating attentive support for customers throughout their healthcare journey.