Once all required documents are received, your claim will be processed within 7 working days. How can I look up my plan details?
1. Beneficiary to download and complete relevant claim form(s)
2. Beneficiary to prepare all supporting document(s)
3. Beneficiary to submit completed claim form(s) with all supporting document(s)
4. Once all required documents are received, your claim will be processed within 7 working days
5. Settlement letter will be sent to you by post/email - depending on your chosen communication means - once your claim is approved
Post Submission
Customer Service Centre, Suite 2001,
20/F, Tower Two, Times Square,
1 Matheson Street,
Causeway Bay, Hong Kong
Please keep all original receipt(s) and claim documentation for 6 months from the claim completion date. AXA reserves the right to request additional information/documentation to support each claim.
Remarks