Marine Cargo
Once all required documents are received, your claim will be processed within 7 working days.
How to submit your claim via email?
1. Download and complete claim form(s)
2. Prepare all supporting document(s)
3. Submit completed claim form(s) together with all supporting document(s) within 30 days to gi.claims@axa.com.hk
4. Once all required documents are received, your claim will be processed within 7 working days
5. Settlement letter and/or email will be sent to you once your claim is approved
Which claim form(s) do you need to download?
What supporting document(s) you need to submit?
AXA reserves the right to request additional information/documentation to support each claim. Please keep all original receipt(s) and claim documentation for 6 months from the claim completion date.
Supporting Document(s) Checklist
Claim Support
Remarks
Share your feedback with us about AXA’s webpage
How to submit your claim via email?
1. Download and complete claim form(s)
2. Prepare all supporting document(s)
3. Submit completed claim form(s) together with all supporting document(s) within 30 days to gi.claims@axa.com.hk
4. Once all required documents are received, your claim will be processed within 7 working days
5. Settlement letter and/or email will be sent to you once your claim is approved
Which claim form(s) do you need to download?
What supporting document(s) you need to submit?
AXA reserves the right to request additional information/documentation to support each claim. Please keep all original receipt(s) and claim documentation for 6 months from the claim completion date.
Supporting Document(s) Checklist
Claim Support
Share your feedback with us about AXA’s webpage
Remarks
Share your feedback with us about AXA’s webpage
How to submit your claim via email?
1. Download and complete claim form(s)
2. Prepare all supporting document(s)
3. Submit completed claim form(s) together with all supporting document(s) within 30 days to gi.claims@axa.com.hk
4. Once all required documents are received, your claim will be processed within 7 working days
5. Settlement letter and/or email will be sent to you once your claim is approved
Which claim form(s) do you need to download?
What supporting document(s) you need to submit?
AXA reserves the right to request additional information/documentation to support each claim. Please keep all original receipt(s) and claim documentation for 6 months from the claim completion date.
Supporting Document(s) Checklist
Claim Support
Remarks
Share your feedback with us about AXA’s webpage
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