How to enroll AXA Goal
1
Check AXA Goal eligibility
2
Download Emma by AXA
3
Complete AXA Goal enrolment and connect tracking device
4
Start walking
Who is eligible for AXA Goal?
You need to meet the following criteria to enroll to AXA Goal
- Be an insured person of AXA WiseGuard Pro Medical Insurance Plan (For Hong Kong) or WiseProtect Pro Medical Insurance Plan (For Macau)
- Be over 18
Connect your tracking device
How to check your AXA Goal membership end date?
Missing Achieved Days? Check and prepare screenshots!
Follow the steps below if you have Achieved Days missing from your AXA Goal membership:
1
Check tracking device connection
2
Check tracking device permissions
3
Wait 48 hours for a system update
4
Provide required screenshots to update Achieved Days if they are still missing
5
Contact your agent or our Customer Service Centre
How to check your tracking device connection?
How to check your tracking device permissions?
Still missing Achieved Days?
If you are still missing Achieved Days after checking your tracking device connection and permissions, you will need to capture and send us the following screenshots for requesting an update on Achieved Days :
Once these are verified, we will add the missing Achieved Days to your account.
Questions? We’re here to help.
Contact your policy agent or our Customer Service Centre at:
For Hong Kong: (852) 2802 2812 / cs@axa.com.hk
For Macau: (853) 8799 2812 / ma.enquiry@axa.com.mo
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