Hospitalisation & Surgical Insurance
Once all required documents are received, your claim will be processed within 7 working days. How can I look up my plan details?
Customers who purchased AXA policies through HSBC, please submit claim online via HSBC website.
Please select your insurance plan:
How can I look up my plan details?
There are two ways you can do this:
Get in touch with our customer service
- Call our Customer Service hotline
- Get prepare your policy details e.g. policy number, we can help you from there
Check your details via Emma by AXA
- Log in to EMMA by AXA and you can look up any details about your existing plan(s)
- If you don't have Emma by AXA, you can download it via App Store or Google Play.
How to submit your claim via Emma by AXA app?
Enjoy your digital claim journey on Emma by AXA app! You can submit claims up to HKD25,000 (subject to policy eligibility) and view claim status via Emma by AXA app.
1. Log in to Emma by AXA app
2. Click "Make a Claim" and select the relevant policy
3. Upload completed claim form(s) with all supporting document(s) within 90 days after the hospital discharge date, or after the date relevant medical service is performed and completed
4. Once all required documents are received, your claim will be processed within 7 working days
5. You will receive settlement letter and/or email after your claim is approved
Not an Emma by AXA app user yet? Click on the links below to download and register now!
Which claim form(s) do you need to download?
What supporting document(s) you need to submit?
Please keep all original receipt(s) and claim documentation for 6 months from the claim completion date. AXA reserves the right to request additional information/documentation to support each claim.
Basic documents
Additional documents (if applicable)
Claim Support
Remarks
How to submit your claim via Emma by AXA app?
Enjoy your digital claim journey on Emma by AXA app! You can submit claims up to HKD25,000 (subject to policy eligibility) and view claim status via Emma by AXA app.
1. Log in to Emma by AXA app
2. Click "Make a Claim" and select the relevant policy
3. Upload completed claim form(s) with all supporting document(s) within 90 days after the hospital discharge date, or after the date relevant medical service is performed and completed
4. Once all required documents are received, your claim will be processed within 7 working days
5. You will receive settlement letter and/or email after your claim is approved
Not an Emma by AXA app user yet? Click on the links below to download and register now!
Which claim form(s) do you need to download?
What supporting document(s) you need to submit?
Please keep all original receipt(s) and claim documentation for 6 months from the claim completion date. AXA reserves the right to request additional information/documentation to support each claim.
Basic documents
Additional documents (if applicable)
Claim Support
Remarks
How to submit your claim via post?
1. Download and complete relevant claim form(s)
2. Prepare all supporting document(s)
3. Submit completed claim form(s) with all supporting document(s) within 90 days of the hospital discharge date, or of the date relevant medical service is performed and completed
4. Once all required documents are received, your claim will be processed within 7 working days
5. Settlement letter and/or email will be sent to you once your claim is approved
Post Submission
Customer Service Centre, Suite 2001,
20/F, Tower Two, Times Square,
1 Matheson Street,
Causeway Bay, Hong Kong
How to submit your claim via post?
1. Download and complete relevant claim form(s)
2. Prepare all supporting document(s)
3. Submit completed claim form(s) with all supporting document(s) within 90 days of the hospital discharge date, or of the date relevant medical service is performed and completed
4. Once all required documents are received, your claim will be processed within 7 working days
5. Settlement letter and/or email will be sent to you once your claim is approved
Post Submission
Customer Service Centre, Suite 2001,
20/F, Tower Two, Times Square,
1 Matheson Street,
Causeway Bay, Hong Kong
Which claim form(s) do you need to download?
What supporting document(s) you need to submit?
Please keep all original receipt(s) and claim documentation for 6 months from the claim completion date. AXA reserves the right to request additional information/documentation to support each claim.
Basic documents
Additional documents (if applicable)
Claim Support
Remarks
How to submit claim via financial consultant?
1. Download and complete relevant claim form(s)
2. Prepare all supporting document(s)
3. Submit completed claim form(s) with all supporting document(s) within 90 days of the hospital discharge date, or of the date relevant medical service is performed and completed
4. Once all required documents are received, your claim will be processed within 7 working days
5. Settlement letter and/or email will be sent to you once your claim is approved
Contact your financial consultant
Submit completed form(s) and all supporting document(s) to your financial consultant for assistance
How to submit claim via financial consultant?
1. Download and complete relevant claim form(s)
2. Prepare all supporting document(s)
3. Submit completed claim form(s) with all supporting document(s) within 90 days of the hospital discharge date, or of the date relevant medical service is performed and completed
4. Once all required documents are received, your claim will be processed within 7 working days
5. Settlement letter and/or email will be sent to you once your claim is approved
Contact your financial consultant
Submit completed form(s) and all supporting document(s) to your financial consultant for assistance
Which claim form(s) do you need to download?
What supporting document(s) you need to submit?
Please keep all original receipt(s) and claim documentation for 6 months from the claim completion date. AXA reserves the right to request additional information/documentation to support each claim.
Basic documents
Additional documents (if applicable)
Claim Support
Remarks
How to submit your claim via post?
1. Download and complete relevant claim form(s)
2. Prepare all supporting document(s)
3. Submit completed claim form(s) with all supporting document(s) within 90 days of the consultation/ treatment date
4. Once all required documents are received, your claim will be processed within 7 working days
5. Settlement letter and/or email will be sent to you once your claim is approved
Post Submission
Units 1001-1008,
10/F, Tower 1, Millennium City 1,
388 Kwun Tong Road,
Kowloon
Which claim form(s) do you need to download?
What supporting document(s) you need to submit?
Please keep all original receipt(s) and claim documentation for 6 months from the claim completion date. AXA reserves the right to request additional information/documentation to support each claim.
Supporting Document(s) Checklist
How to submit your claim via post?
1. Download and complete relevant claim form(s)
2. Prepare all supporting document(s)
3. Submit completed claim form(s) with all supporting document(s) within 90 days of the consultation/ treatment date
4. Once all required documents are received, your claim will be processed within 7 working days
5. Settlement letter and/or email will be sent to you once your claim is approved
Post Submission
Units 1001-1008,
10/F, Tower 1, Millennium City 1,
388 Kwun Tong Road,
Kowloon
Which claim form(s) do you need to download?
What supporting document(s) you need to submit?
Please keep all original receipt(s) and claim documentation for 6 months from the claim completion date. AXA reserves the right to request additional information/documentation to support each claim.
Supporting Document(s) Checklist
Claim Support
Remarks
How to submit claim via financial consultant?
1. Download and complete relevant claim form(s)
2. Prepare all supporting document(s)
3. Submit completed claim form(s) with all supporting document(s) within 90 days of the consultation/ treatment date
4. Once all required documents are received, your claim will be processed within 7 working days
5. Settlement letter and/or email will be sent to you once your claim is approved
Contact your financial consultant
Submit completed form(s) and all supporting document(s) to your financial consultant for assistance
How to submit claim via financial consultant?
1. Download and complete relevant claim form(s)
2. Prepare all supporting document(s)
3. Submit completed claim form(s) with all supporting document(s) within 90 days of the consultation/ treatment date
4. Once all required documents are received, your claim will be processed within 7 working days
5. Settlement letter and/or email will be sent to you once your claim is approved
Contact your financial consultant
Submit completed form(s) and all supporting document(s) to your financial consultant for assistance
Which claim form(s) do you need to download?
What supporting document(s) you need to submit?
Please keep all original receipt(s) and claim documentation for 6 months from the claim completion date. AXA reserves the right to request additional information/documentation to support each claim.
Supporting Document(s) Checklist
Claim Support
Remarks
How to submit your claim via email?
1. Download and complete relevant claim form(s)
2. Prepare all supporting document(s)
3. Submit completed claim form(s) with all supporting document(s) within 90 days of the consultation/ treatment date
4. Once all required documents are received, your claim will be processed within 7 working days
5. Settlement letter and/or email will be sent to you once your claim is approved
Remarks
How to submit your claim via email?
1. Download and complete relevant claim form(s)
2. Prepare all supporting document(s)
3. Submit completed claim form(s) with all supporting document(s) within 90 days of the consultation/ treatment date
4. Once all required documents are received, your claim will be processed within 7 working days
5. Settlement letter and/or email will be sent to you once your claim is approved
Which claim form(s) do you need to download?
What supporting document(s) you need to submit?
Please keep all original receipt(s) and claim documentation for 6 months from the claim completion date. AXA reserves the right to request additional information/documentation to support each claim.
Supporting Document(s) Checklist
Claim Support
Remarks
How to submit your claim via fax?
1. Download and complete relevant claim form(s)
2. Prepare all supporting document(s)
3. Submit completed claim form(s) with all supporting document(s) within 90 days of the consultation/ treatment date
4. Once all required documents are received, your claim will be processed within 7 working days
5. Settlement letter and/or email will be sent to you once your claim is approved
Fax Submission*
Fax all completed form(s) and supporting document(s) to Global Elite Customer Service Team at (852) 3529 1638
How to submit your claim via fax?
1. Download and complete relevant claim form(s)
2. Prepare all supporting document(s)
3. Submit completed claim form(s) with all supporting document(s) within 90 days of the consultation/ treatment date
4. Once all required documents are received, your claim will be processed within 7 working days
5. Settlement letter and/or email will be sent to you once your claim is approved
Fax Submission*
Fax all completed form(s) and supporting document(s) to Global Elite Customer Service Team at (852) 3529 1638
Which claim form(s) do you need to download?
What supporting document(s) you need to submit?
Please keep all original receipt(s) and claim documentation for 6 months from the claim completion date. AXA reserves the right to request additional information/documentation to support each claim.
Supporting Document(s) Checklist
Claim Support
Remarks
How to submit your claim via Emma by AXA app?
Enjoy your digital claim journey on Emma by AXA app! You can submit claims up to HKD25,000 (subject to policy eligibility) and view claim status via Emma by AXA app.
1. Log in to Emma by AXA app
2. Click "Make a Claim" and select the relevant policy
3. Upload completed claim form(s) with all supporting document(s) within 90 days after the hospital discharge date, or after the date relevant medical service is performed and completed
4. Once all required documents are received, your claim will be processed within 7 working days
5. You will receive settlement letter and/or email after your claim is approved
Not an Emma by AXA app user yet? Click on the links below to download and register now!
Which claim form(s) do you need to download?
What supporting document(s) you need to submit?
Please keep all original receipt(s) and claim documentation for 6 months from the claim completion date. AXA reserves the right to request additional information/documentation to support each claim.
Basic documents
Additional documents (if applicable)
Claim Support
Remarks
How to submit your claim via post?
1. Download and complete relevant claim form(s)
2. Prepare all supporting document(s)
3. Submit completed claim form(s) with all supporting document(s) within 90 days of the hospital discharge date, or of the date relevant medical service is performed and completed
4. Once all required documents are received, your claim will be processed within 7 working days
5. Settlement letter and/or email will be sent to you once your claim is approved
Post Submission
Customer Service Centre, Suite 2001,
20/F, Tower Two, Times Square,
1 Matheson Street,
Causeway Bay, Hong Kong
Which claim form(s) do you need to download?
What supporting document(s) you need to submit?
Please keep all original receipt(s) and claim documentation for 6 months from the claim completion date. AXA reserves the right to request additional information/documentation to support each claim.
Basic documents
Additional documents (if applicable)
Claim Support
Remarks
How to submit claim via financial consultant?
1. Download and complete relevant claim form(s)
2. Prepare all supporting document(s)
3. Submit completed claim form(s) with all supporting document(s) within 90 days of the hospital discharge date, or of the date relevant medical service is performed and completed
4. Once all required documents are received, your claim will be processed within 7 working days
5. Settlement letter and/or email will be sent to you once your claim is approved
Contact your financial consultant
Submit completed form(s) and all supporting document(s) to your financial consultant for assistance
Which claim form(s) do you need to download?
What supporting document(s) you need to submit?
Please keep all original receipt(s) and claim documentation for 6 months from the claim completion date. AXA reserves the right to request additional information/documentation to support each claim.
Basic documents
Additional documents (if applicable)
Claim Support
Remarks
Which claim form(s) do you need to download?
What supporting document(s) you need to submit?
Please keep all original receipt(s) and claim documentation for 6 months from the claim completion date. AXA reserves the right to request additional information/documentation to support each claim.
Basic documents
Additional documents (if applicable)
How to submit your claim via Emma by AXA app?
Enjoy your digital claim journey on Emma by AXA app! You can submit claims up to HKD25,000 (subject to policy eligibility) and view claim status via Emma by AXA app.
1. Log in to Emma by AXA app
2. Click "Make a Claim" and select the relevant policy
3. Upload completed claim form(s) with all supporting document(s) within 90 days after the hospital discharge date, or after the date relevant medical service is performed and completed
4. Once all required documents are received, your claim will be processed within 7 working days
5. You will receive settlement letter and/or email after your claim is approved
Not an Emma by AXA app user yet? Click on the links below to download and register now!
Which claim form(s) do you need to download?
What supporting document(s) you need to submit?
Please keep all original receipt(s) and claim documentation for 6 months from the claim completion date. AXA reserves the right to request additional information/documentation to support each claim.
Basic documents
Additional documents (if applicable)
Claim Support
Remarks
How to submit your claim via post?
1. Download and complete relevant claim form(s)
2. Prepare all supporting document(s)
3. Submit completed claim form(s) with all supporting document(s) within 90 days of the hospital discharge date, or of the date relevant medical service is performed and completed
4. Once all required documents are received, your claim will be processed within 7 working days
5. Settlement letter and/or email will be sent to you once your claim is approved
Post Submission
Customer Service Centre, Suite 2001,
20/F, Tower Two, Times Square,
1 Matheson Street,
Causeway Bay, Hong Kong
Which claim form(s) do you need to download?
What supporting document(s) you need to submit?
Please keep all original receipt(s) and claim documentation for 6 months from the claim completion date. AXA reserves the right to request additional information/documentation to support each claim.
Basic documents
Additional documents (if applicable)
Claim Support
Remarks
How to submit claim via financial consultant?
1. Download and complete relevant claim form(s)
2. Prepare all supporting document(s)
3. Submit completed claim form(s) with all supporting document(s) within 90 days of the hospital discharge date, or of the date relevant medical service is performed and completed
4. Once all required documents are received, your claim will be processed within 7 working days
5. Settlement letter and/or email will be sent to you once your claim is approved
Contact your financial consultant
Submit completed form(s) and all supporting document(s) to your financial consultant for assistance
Which claim form(s) do you need to download?
What supporting document(s) you need to submit?
Please keep all original receipt(s) and claim documentation for 6 months from the claim completion date. AXA reserves the right to request additional information/documentation to support each claim.
Basic documents
Additional documents (if applicable)
Claim Support
Remarks
How to submit your claim via post?
1. Download and complete relevant claim form(s)
2. Prepare all supporting document(s)
3. Submit completed claim form(s) with all supporting document(s) within 90 days of the consultation/ treatment date
4. Once all required documents are received, your claim will be processed within 7 working days
5. Settlement letter and/or email will be sent to you once your claim is approved
Post Submission
P.O. Box. No. 90854,
Tsim Sha Tsui Post Office,
Kowloon, Hong Kong
Which claim form(s) do you need to download?
What supporting document(s) you need to submit?
Please keep all original receipt(s) and claim documentation for 6 months from the claim completion date. AXA reserves the right to request additional information/documentation to support each claim.
Claim Support
How to submit your claim via post?
1. Download and complete relevant claim form(s)
2. Prepare all supporting document(s)
3. Submit completed claim form(s) with all supporting document(s) within 90 days of the consultation/ treatment date
4. Once all required documents are received, your claim will be processed within 7 working days
5. Settlement letter and/or email will be sent to you once your claim is approved
Post Submission
P.O. Box. No. 90854,
Tsim Sha Tsui Post Office,
Kowloon, Hong Kong
Which claim form(s) do you need to download?
What supporting document(s) you need to submit?
Please keep all original receipt(s) and claim documentation for 6 months from the claim completion date. AXA reserves the right to request additional information/documentation to support each claim.
Basic documents
Additional documents (if applicable)
Claim Support
Remarks
Claim Support
How to submit your claim via post?
1. Download and complete relevant claim form(s)
2. Prepare all supporting document(s)
3. Submit completed claim form(s) with all supporting document(s) within 90 days of the consultation/ treatment date
4. Once all required documents are received, your claim will be processed within 7 working days
5. Settlement letter and/or email will be sent to you once your claim is approved
Post Submission
P.O. Box. No. 90854,
Tsim Sha Tsui Post Office,
Kowloon, Hong Kong
Which claim form(s) do you need to download?
What supporting document(s) you need to submit?
Please keep all original receipt(s) and claim documentation for 6 months from the claim completion date. AXA reserves the right to request additional information/documentation to support each claim.
Basic documents
Additional documents (if applicable)
Claim Support
Remarks
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