Ask Emma

<h1>emma-chatbot</h1>

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AXA Hong Kong provides a wide selection of Life, Saving, Health, VHIS Insurance and General Insurance products. Contact us now to know more about our products.

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Contact Us | AXA Hong Kong

Life Insurance

<h6>With our newly launched Voicebot, you can now access our customer service with just simple voice commands.</h6>

All life related productsTel: <a target='_self' href='tel:+85228022812'>(852) 2802 2812</a> Operating Hours Monday - Friday: 09:00 - 17:30 Saturday: 09:00 - 13:00 We are closed on Sunday and Public Holidays

Health Insurance

FirstCareTel: <a target='_self' href='tel:+85228678678'>(852) 2867 8678</a> Operating Hours: 24 hours

PortaProtectionTel: <a target='_self' href='tel:+85225233061'>(852) 2523 3061</a> Operating Hours: 08:00-20:00 We are closed on Saturday, Sunday and Public Holidays

Smart Medical or Other Individual Health InsuranceTel: <a target='_self' href='tel:+85225233061'>(852) 2523 3061</a> Operating Hours: 08:00-20:00 We are closed on Saturday, Sunday and Public Holidays

VHIS Products

Tel: <a target='_self' href='tel:+85228944758'>(852) 2894 4758</a> Operating Hours Monday - Friday: 09:00 - 17:30 Saturday: 09:00 - 13:00 We are closed on Sunday and Public Holidays

General Insurance

<ul><li>Travel Insurance</li><li>Home Insurance</li><li>Accident Insurance</li><li>Motor Insurance</li><li>Property Insurance</li><li>Domestic Helper Insurance</li></ul>

Tel: <a target='_self' href='tel:+85225233061'>(852) 2523 3061</a> Operating Hours|Monday - Friday: 09:00 - 17:30 We are closed on Saturday, Sunday and Public Holidays

Employee Benefits

Employee Benefits: Your employer-sponsored health planTel: <a target='_self' href='tel:+85225191166'>(852) 2519 1166</a> Operating Hours: 24 hours

MPF/ORSO

Principal MPF/ORSO Schemes Click <a target='_blank' href='http://www.principal.com.hk/allweb/001_contactus.htm'>here</a> for MPF/ORSO related enquiry.

Complaints &amp; Feedback

We are committed to providing excellent customer experience to you. While we make every effort to deliver the best possible services, we understand we may not always meet your expectation. If you are unhappy with our products or services, we would like to hear from you. We value your feedback which will help us serve you better. We assure you that we will handle every complaint fairly and promptly.Email: <a target='_self' href='mailto:feedback@axa.com.hk'>feedback@axa.com.hk</a>Mail: 5/F, AXA Southside, 38 Wong Chuk Hang Road, Wong Chuk Hang, Hong KongTel: Please call the respective product’s customer hotlineIf our handling of your complaint is not to your satisfaction, you may refer your complaint to the following parties:Insurance AuthorityEmail: <a target='_self' href='mailto:complaints@ia.org.hk'>complaints@ia.org.hk</a>The Insurance Complaints BureauEmail: <a target='_self' href='mailto:icb.enquiry@icb.org.hk'>icb.enquiry@icb.org.hk</a>Voluntary Health Insurance Scheme OfficeEmail: <a target='_self' href='mailto:vhis_enquiry@healthbureau.gov.hk'>vhis_enquiry@healthbureau.gov.hk</a>

Suite 2001, 20/F, Tower Two, Times Square, 1 Matheson Street, Causeway Bay, Hong Kong Life Insurance / General Insurance / Health Insurance Services Monday to Friday 09:00 – 17:30 Saturday 09:00 – 13:00 No service on Sunday &amp; Public Holidays. Cashier Monday to Friday 09:00 – 17:30 No service on Sat, Sun &amp; Public Holidays

<h6>Times Square</h6>

Unit 1715-19A, 17/F, Tower 3, China Hong Kong City, 33 Canton Road, Tsim Sha Tsui, Kowloon Life Insurance / General Insurance / Health Insurance Services Monday to Friday 09:00 – 17:30 Saturday 09:00 – 13:00 No service on Sunday &amp; Public Holidays.  Cashier Monday to Friday 09:00 – 17:30 No service on Sat, Sun &amp; Public Holidays

<h6>China Hong Kong City</h6>

Room 4202, 42/F, AXA Tower, 100 How Ming Street, Kwun Tong, Kowloon Life Insurance / General Insurance / Health Insurance Services Monday to Friday 09:00 – 17:30 Saturday 09:00 – 13:00 No service on Sunday &amp; Public Holidays Cashier Monday to Friday 09:00 – 17:30 No service on Sat, Sun &amp; Public Holidays

<h6>AXA Tower</h6>

Get ready your policy  information, e.g. policy number, and/or certificate number, etc.

Call our Life Insurance Hotline:<a target='_self' href='tel:852 2802 2812'> (852) 2802 2812</a>

Read out the number &amp; letter (exclude any symbols) follow the instruction in the voicebot&quot;, for example, if your HKID is A123456(7), then read out &quot;A123456&quot;.

Tell your policy or identification credentials

Simply tell us your Enquiry Nature, for example,<ul><li>Payment method</li><li>Claims Status</li><li>Plan Coverage</li><li>Service Center Address</li></ul>

Contact Us

Contact Us

Get ready your policy information, e.g. policy number, and/or certificate number, etc.

Call our Life Insurance Hotline: (852) 2802 2812

Tell your policy or identification credentials

Talk to our Voicebot about your enquiry

Still have more questions? Our Customer Service Representatives will assist you immediately

Times Square

China Hong Kong City

AXA Tower